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OUR COMMITMENT TO YOU

1.      Your Lofgren Construction Representative will do a thorough evaluation of your home’s exterior, interior, and any structural damage to the property that would be covered by your insurance policy under a no fault claim. This means your rates will not go up due to storm damage.

2.      If damage is found, your Lofgren Construction Representative will explain our complete service package to you as a property owner.

3.      Lofgren Construction will then assist you with the insurance  claim, to include:

·         Contacting your insurance company and securing you a claim number unless you already have a claim initiated.

·         Coordinate and set up an appointment to meet your claims adjuster to determine damage to your property and come to a preliminary agreed scope of repairs.

·         Work with your insurance company to determine the price agreeable of all damage repairs and complete all necessary paperwork to finalize your claim. This will include providing itemized estimates to your insurance company for approval and arrange payment from the insurance company.

·         Once we have received approval and payment has been made to you from the insurance company we can commence with the work.

·         Your Lofgren Construction Representative will get together with you to pick out products, styles, colors, and put together a working schedule for completion of your job. Your first or “up front” check will have been issued to you from the insurance company; this amount is usually 30% to 50% of the total claim amount. This check will be signed over to Lofgren Construction for materials, labor, permits (if applicable), dumpsters, and scheduling. Once the project has been completed, Lofgren Construction will invoice the insurance company for the balance or commonly called “recoverable depreciation”. This payment will be due once you have received it.

 

THERE IS NO OUT OF POCKET EXPENSE, EXCEPT THE DEDUCTIBLE, IF DAMAGES ARE APPROVED FOR REPAIR BY YOUR INSURANCE COMPANY.


Payments and Insurance Questions and Answers

1.       Q: Why does my insurance check have both my name and my mortgage company’s name on it?

A: The mortgage company has an interest in your property and wants to make sure you do the work to your property.

 

2.       Q: What should I do to get the funds in my name?

A: Contact the company to let them know of the impending work to be started. We also help with this process.

 

3.       Q: Why did the insurance company only pay a portion of the estimate?

A: They hold back what is called depreciation. Once the job is completed we will invoice the insurance company for the amount that is withheld for the work that we did. They will then release the depreciation.

 

4.       Q: Is the insurance adjuster set in stone?

A: No, we will send the insurance company an itemized estimate to repair your home. We will then negotiate a price agreeable with the adjuster and insurance company. Once we have agreed with the adjuster and the insurance company on an amount, that amount will be the final price, unless in the end of the project we have unexpected things what weren’t accounted for in the beginning and then we will have to go to the insurance company for a supplement.


How do we pay the Contractor?

1.       We require a third down at the signing of the contract. That at least pays for the materials that are needed for the project. If there is more than one trade, then after one trade is complete and we are getting ready to start the next we may request for another third.

2.       You should be very leery of contractors that require large amounts of money up front. We understand that you are working with the insurance/mortgage company and it can take awhile to get the money from them.

3.       Once the job is complete we do require payment to be made in full. We understand that this is not always possible when the insurance or mortgage company is involved, but we appreciate prompt notification and payment once you have received the payment from the insurance or mortgage company.

4.       We do pay our material, material suppliers, and subs by a job basis so prompt payment is much appreciated!

 

IF YOU HAVE ANY FURTHER QUESTIONS OR CONCERNS, PLEASE DON’T HESITATE TO CONTACT YOUR LOFGREN CONSTRUCTION REPRESENTATIVE.


LIFE CYCLE OF THE CLAIM PROCESS

1.      Contact the Claims Center of your insurance company and report that you may have hail damage to your home.

2.      Once you have reported the claim, contact your Lofgren Construction Representative with your claim number.

3.      The insurance company will contact you with a name and phone number of the Adjuster along with the date and time the Adjuster will be inspecting your home. IMPORTANT: Contact your Lofgren Construction representative with this information. To protect your best interests, Lofgren Construction needs to meet with your adjuster and come to an agreement on the full scope of damage to your home.

4.      After your Lofgren Construction representative meets with your insurance adjuster, they will contact you regarding the damage your insurance company will be covering. Within a week to ten business working days, you should receive your insurance paperwork along with your check. If your mortgage company is listed on the check then Lofgren Construction will handle the process of getting your mortgage company to sign off on it for processing.

5.      Please contact your Lofgren Construction Representative to review your paperwork and to set up a time to select products and colors being used for your project.

6.      Once you have selected the products and colors your Lofgren Construction Representative will schedule your project for production. Within two weeks your project will usually start.

7.      First payment of 33% is required before job will begin. Contact your Lofgren Construction Representative and arrange a time to have the check picked up.

8.      Upon completion of your project, your Lofgren Construction Representative or Job Supervisor will examine the completed work and pick up any leftover materials.

9.      Lofgren Construction, LLC will invoice you and the insurance company once your project is completed.


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Whatever your household need, Lofgren Construction will provide exceptional service and the best materials, guaranteed. Remember, our promises to you are honesty, integrity and quality workmanship at an affordable rate.


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LET'S GET STARTED TODAY! Contact Us @ 763-232-5670

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